How can we help you?
Find answers to common questions about our industrial pumps, shipping, and warranty.
Orders & Shipping
Track your order, learn about MOQ, and international delivery times.
Technical Support
Installation guides, troubleshooting, and pump specifications.
Warranty & Returns
Understand our warranty policy and return procedures for defects.
Do you offer OEM/ODM services for water pumps?
Yes, we specialize in OEM and ODM services. We can customize pump logos, packaging, voltage, and frequency according to your market requirements. Please contact our sales team with your specific design files or requirements for a quote.
What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is usually 50 units per model for mixed containers. However, for trial orders, we can accept smaller quantities (e.g., 10-20 units) depending on the pump type. Please consult with our sales representative for specific models.
What certifications do your pumps have?
Most of our pumps are certified with CE, ISO9001, and RoHS. For specific markets like North America, we also offer UL/CSA certified models. You can download the certification PDFs from each product page or request them via email.
What are the typical lead times for production?
For standard models, the production lead time is typically 15-20 days after deposit confirmation. For customized OEM orders, it may take 25-35 days depending on the complexity of the modification.